A world-class academic health system located in the Southeast decided to transition from its legacy electronic health record (EHR) to Epic for enhanced record-keeping. Before the health system could make the switch, it needed to clean up its existing system to ensure that its day-to-day operations would not be affected. This preparatory phase was crucial for a seamless migration and that would not impede its revenue stream or patient care.
However, with limited in-house resources, the health system actively sought out a strategic partner with the necessary staff to undertake a comprehensive clean-up and initiate the changeover process. Ultimately, the health system made the decision to work with Vee Healthtek, a leader in healthcare professional services specializing in revenue cycle management (RCM) and health information technology solutions.
Our reputation for delivering innovative solutions, industry-leading expertise, and a client-centric approach made us the ideal partner for the health system.
To prepare for the transition to Epic, Vee Healthtek leveraged cutting-edge technology and more than two decades of experience to clean up the legacy system. First, we deployed dedicated teams of denials experts to work on 60- and 90-day outstanding invoices. Our analysts implemented a quality assurance program for addressing the invoices, ensuring that each claim was thoroughly reviewed, accurately coded, and compliant with payer guidelines. This meticulous approach significantly reduced errors and rejections, leading to faster reimbursement and improved cash flow for the client.
We also worked directly with payers to obtain the claims statuses of patients at the health system so that we could expedite the resolution of pending claims and identify potential issues early on. This constant communication with payers facilitated smoother claims processing, faster reimbursements, and better financial outcomes for our client’s healthcare system.
As a preemptive step toward eliminating preventable denials, our medical coding experts provided insights and assistance that would dramatically reduce future denials. By optimizing coding accuracy and compliance, we minimized the risk of claim rejections and denials, which ultimately enhanced revenue capture and reduced leakage.
Vee Healthtek’s comprehensive approach combined technological innovation, subject matter knowledge, and proven strategies to provide tangible improvements in revenue cycle management, cash flow, and operational efficiency for the health system. With Vee Healthtek’s AR experts, the client experienced a significant boost in productivity and efficiency. Our team’s dedicated efforts resulted in impressive outcomes in just a few months, with a remarkable 67% resolution rate for 90-day outstanding invoices and a 75% resolution rate for 60-day invoices. This achievement not only streamlined the revenue cycle but also contributed to improved cash flow and financial stability for the client. This clean-up paved the way for a smooth transition to Epic, which further optimized the client’s operations and data management. The project was completed ahead of schedule, allowing for a faster switch to Epic.
Following the successful completion of this assignment, the health system recognized the value of Vee Healthtek’s expertise and decided to utilize us for ongoing support in managing its revenue cycle. Our continued partnership allowed us to provide tailored solutions, proactive monitoring, and continuous improvement initiatives, ensuring sustainable financial performance and compliance with industry standards for the client.