What We Deliver
Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
The HealthLeaders CFO+CEO Exchange takes place September 30 to October 2, 2026, at EAU Palm Beach in West Palm Beach, Florida. Its agenda moves from “Where Capital Is the Tightest” and “The Tradeoffs We’re Avoiding” to a capital playbook and a decision lab on where leaders will invest now. Discussion themes include system integration, alignment between finance and operations, labor-model redesign and targeted investment.
Those priorities reflect the operating context. The American Hospital Association reported that labor represented 56% of hospital costs in 2024, while hospitals absorbed $130 billion in Medicare and Medicaid underpayments in 2023. This makes the Exchange an opportunity to examine not only where capital goes, but how each investment improves cash predictability, operating capacity and care delivery.
Matt Michaels (Chief Executive Officer) and Craig Schaffer (Chief Client Officer) will attend the HealthLeaders CFO+CEO Exchange. Connect with them to compare where rework is consuming capacity, which first-pass controls can protect earned revenue and how an accountable revenue cycle partnership can support the priorities discussed at the event.
When comparing targeted investments, look beyond projected savings. Explore which workflow defects the investment removes, how quickly value becomes visible and what leaders will stop funding as a result. Useful comparisons include accelerating cash, reducing revenue leakage, improving revenue integrity and lowering cost to collect.
Alignment improves when leaders can trace financial outcomes to operational causes across patient access, prior authorization, clinical documentation integrity, medical coding and denials management. Listen for operating cadences that reveal root causes early, assign ownership clearly and prevent the same problem from moving downstream.
The stronger question is whether a new labor model reduces avoidable touches, handoffs and rescue work. First-Pass Performance moves accuracy upstream so work is completed correctly before downstream teams must fix it. That creates a more durable basis for scaling with technology, strengthening EHR integrations and applying a technology ecosystem to governed workflows.
Ask how risks are surfaced, decisions are documented and missed commitments are addressed. Open accountability keeps performance visible while healthcare providers retain control. Evidence matters: review outcomes such as A/R reduction in a physician enterprise and zero-backlog operating cadence to distinguish activity reporting from outcome ownership.
Share the revenue cycle decision on your agenda, and meet our leaders to explore where upstream accuracy, governed technology and visible ownership can improve the result.
Continue exploring expert perspectives, industry trends, and practical strategies for improving revenue cycle performance.
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