What We Deliver
Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
The Health Management Academy Chief Information Officer Forum takes place October 5-7, 2026, in Washington, D.C. The retreat-style event convenes health system Chief Information Officers (CIOs) and select industry leaders for candid discussion on technology innovation, digital health strategy, cybersecurity and regulatory change. Recent forum themes have also examined how information technology can move from a cost center to a value creator, how artificial intelligence (AI) can scale across the enterprise and how CIOs can influence broader organizational strategy.
The timing matters. Healthcare Financial Management Association research found that 88% of surveyed health systems used AI in some form, while only 18% had a mature governance structure and fully formed AI strategy. The forum can help leaders move beyond pilot volume and compare the operating controls, financial measures and accountability needed to turn technology into durable enterprise value.
Start with the workflow, not the tool. Trace avoidable touches across patient access management, prior authorization, documentation, coding and denials. Then determine whether automation eliminates the original defect, routes a necessary exception intelligently or merely accelerates work that remains inaccurate.
Technology value becomes defensible when adoption changes financial and operational outcomes. Measure whether First-Pass Performance improves, cash accelerates and collection costs decline. The stronger business case identifies which manual work disappears, which exceptions still require human judgement and how quickly those improvements reach financial performance.
As AI enters core platforms and connected workflows, governance must cover data access, model performance and human oversight. Open Accountability makes ownership inspectable by clarifying who validates outputs, who can pause a workflow and who must correct the source when performance or accuracy begins to drift.
Move beyond deployments and demonstrations by examining whether technology produces sustained operating results. Evidence from reduced accounts receivable, a zero-backlog operating cadence and Diagnosis-Related Group validation can help distinguish promising activity from governed performance that protects cash, compliance and capacity.
Complete the form to explore how governed technology, first-pass performance and open accountability can reduce rework and strengthen revenue cycle outcomes across your enterprise.
Continue exploring expert perspectives, industry trends, and practical strategies for improving revenue cycle performance.
Explore Points Of View