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Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
The THMA Fall 2026 Chief Revenue Cycle Officer Forum takes place October 5-7 in Washington, D.C. The forum brings senior health system revenue cycle executives together with a matched group of industry leaders for peer-led discussion. Its published priorities include payer denials, artificial intelligence (AI)-powered automation, and redesigning the patient financial journey. These topics point to a larger operating question: how can health systems protect margin while reducing the rework that delays cash, consumes capacity, and obscures accountability? The strongest preparation therefore starts with a concrete performance contradiction: a metric that appears stable alongside cash, labor, or patient outcomes that remain under pressure. That tension gives peers a specific decision to examine rather than a broad challenge to acknowledge.
Craig Schaffer, Chief Client Officer, and Roopesh Shetty, Vice President of Strategic Accounts, will attend. Connect with them to compare where revenue cycle performance breaks down between functions, how stronger first-pass controls can prevent repeat work, and what open accountability should look like when outcomes cross internal teams, technology vendors, and service partners.
Compare where preventable denials originate across patient access, prior authorization, clinical documentation integrity, and medical coding. The stronger operating model connects denials management and appeals back to the source, improving First-Pass Performance instead of scaling a second system for recovery.
Explore how health systems govern internal and vendor AI, validate outputs, preserve human judgment, and measure whether automation removes work or simply moves exceptions elsewhere. The practical test is whether technology can scale with technology, strengthen electronic health record integrations, and support an AI-powered execution system while improving revenue integrity.
Bring one outcome that is difficult to govern across departments or partners. Examine how performance is surfaced, who owns corrective action, and whether leaders can trace activity to cash. Open Accountability should help providers retain control while a partner owns results. Evidence from a physician enterprise learning system, a zero-backlog operating cadence, and agentic AI eligibility verification can sharpen the distinction between more reporting and better performance.
The most useful forum conversations will connect strategy to measurable operating choices: where to accelerate cash, how to reduce revenue leakage, and which changes will lower cost to collect without creating new rework.
Share the revenue cycle decision on your agenda. Complete the form to meet Craig Schaffer or Roopesh Shetty and explore how upstream accuracy, governed AI, and visible ownership can improve results.
Continue exploring expert perspectives, industry trends, and practical strategies for improving revenue cycle performance.
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