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Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
Healthcare leaders do not need more activity. They need better performance - measured as outcomes.
The THMA Fall 2026 Chief Revenue Cycle Officer Forum takes place October 5-7 in Washington, D.C. The forum brings senior health system revenue cycle executives together with a matched group of industry leaders for peer-led discussion. Its published priorities include payer denials, artificial intelligence (AI)-powered automation, and redesigning the patient financial journey.
These topics point to a larger operating question: how can health systems protect margin while reducing the rework that delays cash, consumes capacity, and obscures accountability? The strongest preparation starts with a concrete performance contradiction: a metric that appears stable alongside cash, labor, or patient outcomes that remain under pressure. That tension gives peers a specific decision to examine rather than a broad challenge to acknowledge.
Craig Schaffer, Chief Client Officer, and Roopesh Shetty, Vice President of Strategic Accounts, will attend. Connect with them to compare where revenue cycle performance breaks down between functions, how stronger first-pass controls can prevent repeat work, and what open accountability should look like when outcomes cross internal teams, technology vendors, and service partners.
Compare where preventable denials originate across patient access, prior authorization, clinical documentation integrity and medical coding. A stronger operating model connects denials management and appeals to those upstream sources, assigns ownership and prevents recurring defects, improving First-Pass Performance rather than expanding downstream recovery teams.
Examine how health systems govern internal and vendor AI, validate outputs and preserve human judgement. The practical test is whether an AI-powered execution system removes work, strengthens electronic health record integrations and improves revenue integrity without moving exceptions into another queue.
Bring one outcome that is difficult to govern across departments or partners. Examine how performance is surfaced, who owns corrective action and whether leaders can trace activity to cash. Open Accountability should help providers retain control while making a partner’s ownership of results visible.
Distinguish more reporting from better performance by examining evidence across a physician enterprise learning system, a zero-backlog operating cadence and agentic AI eligibility verification. Focus on which operating choices accelerate cash, reduce leakage and lower collection costs without creating rework.
Share the revenue cycle decision on your agenda. Complete the form to meet Craig Schaffer or Roopesh Shetty and explore how upstream accuracy, governed AI, and visible ownership can improve results.
Continue exploring expert perspectives, industry trends, and practical strategies for improving revenue cycle performance.
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