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Cutting-Edge Insights from
Industry Experts

Consulting White Papers

Success Analysis: Why We Win

Many modern Quality Assurance and Six Sigma practices date back to the Industrial Revolution. Techniques and tactics combining visuals and acronyms have spanned every decade since then with a common objective: how to eliminate defects by understanding what causes them. What is possible if we use the same tools to determine the contributing forces behind our successes and how to replicate them?

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Innovative Evolution: What’s New and What’s Next

The Starting Point: Every business has processes it has performed from its beginning. Correlated with how many years the company has existed is how relatively “evolved” its core functions have become over time.

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Philippines Outsourcing Opportunities

Businesses that embrace and evolve with the progressing times are more resilient than those that are inflexible to change.

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Information Technology Security and Data Vulnerability

Healthcare providers and companies are most vulnerable to cyberattacks and security breaches. This is primarily due to the following reasons: the type of data stored is sensitive and critical in nature, the security is not robust, and the number of participants involved in handling the data is much higher than in some other industries.

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Executing Proven Business Principles to Create Extraordinary Results

American business magnate and philanthropist John D. Rockefeller once stated, “If you want to succeed, you should strike out on new paths, rather than travel the worn paths of accepted success.

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Vee Hive: A New Paradigm for the India Office Commute

For many employees in India, the typical work week begins with a long commute into an expensive city. Once there, they stay at a hostel or apartment for the week with little technical infrastructure and few amenities.

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Innovation: Disrupt Your Business Before Someone Else Does

After facing a $40 late fee for returning an overdue Apollo 13 VHS tape and discovering the upcoming technology of DVDs, Reed Hastings was inspired to revolutionize the home viewing movie scene. His 1997 subscription-based DVD rental startup eliminated late fees and incentivized returns with another DVD sent to the customer’s door.

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Man Cannot Live on Bread Alone: Building High-Performance Teams

Have you ever been on a team that just clicked? One where everything the team did seemed to be engaging and fun? Work hours flew by, and everything the team did turned to gold? When was the last time this happened? Why is it not happening now?

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Mum is NOT the Word

Open communication is simply the sharing of information in an honest, dependable, and transparent manner. It occurs when information flows freely and openly. Thoughts and ideas are not just exchanged but built on.

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Navigating Pitfalls to Deliver Innovative Solutions

If you could immediately add 20% more productivity to your workforce, would you do it? Where would you add it? Would this improve revenue? Would this help you scale?

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Building a Culture of Collaboration

In today's competitive economic environment, firms recognize the value of fostering a cohesive and integrated culture within their organization. Such a culture encourages teamwork, innovation, and efficiency, all of which are essential for driving revenue growth.

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Competitive Disruption Can Be a Company Killer Without the Right Strategy

Disruptive technology is all around us, and the proliferation across nearly every industry is making headlines every day. But how do you know when you need to pivot your company and do things differently? Switching out technology can be very expensive.

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Statistical Sampling for Audit

After 27 years in the business process outsourcing arena, I’ve seen many deals end in a disagreement on the SLA (Service Level Agreement) results. It usually comes down to how each group is measuring the data.

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Trends In Global Outsourcing - Lions, and Tigers, and Bears. Oh My

Yesterday’s Unconventionality Becomes Today’s Convention: Globalization has changed a lot, as the interdependence of trade partners is accelerating the pace at which the world becomes increasingly connected. During the pandemic we learned many jobs can be performed remotely -- that is, outside the corporate office.

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Vee Healthtek's Collaborative Model for Client-Engaged Project Management

Managing a project across multiple departments within any company is challenging. Doing so across two companies is significantly more difficult, but it is also imperative in developing client-driven, technology-enabled solutions.

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So, You are Thinking About Insourcing? 5 Things You Should Consider

Organizations throughout the world are redefining their delivery models to be more agile in responding to geopolitical conditions (i.e., COVID-19, Brexit, etc.). Global business service (GBS) models under consideration include insourcing and outsourcing.

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How a Properly Implemented CRM Can Deliver Operational Analytics and Enhance Workflows

Starting a business and growing that business is extremely difficult. It requires time, attention to detail, a strong team, and an even stronger plan of attack. Some companies scale quickly and experience exponential growth, while some move along at a much slower pace.

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Scaling and Its Significance for Corporate Success

The ability to grow is a trait shared by all successful firms, although there have been many varied trends and management approaches attempted over time. Scaling is the process of allowing an organization to expand without being constrained.

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Calculating the Data Driven Value of Diversity Equity and Inclusion using ROI Metrics

In recent years, "Diversity, Equity and Inclusion" (DE&I) has acquired a key role in corporate strategic planning. Why is diversity and inclusion in the workplace so important to driving business outcomes today?

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Connecting Culturally

For decades, global outsourcing has proven to be a powerful strategy for organizations in reducing operating costs and improving efficiency. India continues to be the largest outsourcing destination in the world, in large part because of its low labor costs and large talent pool of English-speaking college graduates.

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Adapting to Market Change Through a Unified and Shared Vision

The digital age has changed marketing forever, extending the reach of small businesses while demanding more from the larger, more established companies.

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How to Safely Conduct Business in a Post-Covid World

Remember when we lived our lives with carefree abandon? We could spend time with friends, dine in restaurants, fly on airplanes, and do such courageous things as visit the grocery store without wearing a mask.

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Business Continuity and the Art of Managing Disruption

Disaster Recovery and Business Continuity are major considerations when companies evaluate business partners. Since its inception, Vee Healthtek has understood that in order to attract and retain the best clients, we need to have the business model, the talent, and the infrastructure to stand up to the intense scrutiny that comes with servicing internationally-renowned clients.

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Force Majeure and Unforeseen Disasters

Pandemics and natural disasters have created, and will continue to create, uncertain economic conditions for the world. With respect to outsourcing arrangements, these situations may result in site closures, a failure to meet service levels, delays due to a failure to perform customer obligations required for performance by the provider, or labor and product shortages.

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Business Continuity Plans During a Pandemic

In a pre-COVID-19 world, Business Continuity Planning ("BCP") for many companies consisted of getting ready for a power outage or a natural disaster that could shut down a facility for hours or a few days at best.

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Client-Partner Integration Keys to More Success

Having completed thousands of business process enhancement implementations over the last three decades, I have been able to experience firsthand the pros and cons of different implementation strategies.

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Relationships and Motivation: The Key to Outsourcing Success

If 2020 has taught us anything, it is the value of human relationships, particularly in the workplace. Strong bonds with coworkers and workplace leaders are as crucial to our daily existence as food and water.

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Leveraging Coaching Fundamentals to Create Happy Outsourcing Relationships

Challenge yourself!: If these nine circles were printed on a piece of paper, could you link all nine by drawing just four straight lines? The catch? Your pen may not leave the paper. Each line starts where the last line finishes.

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Leveraging Data Innovation in the Decision-Making Process: Enhancing Analytics Maturity to Identify Hidden Opportunities

Change-Management: This paper summarizes the change-management effort that created Vee Protect and how achieving Essential Covid-19 Service status sustained critical billable services during the largest work-from home (WFH) transition in history.

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Incorporating Technology to Enhance Business Operations

The world is changing almost daily, and unfortunately for businesses, they must adapt to these changes or possibly suffer the consequences. The digital age of technology has changed the way that consumers and business owners research and buy products and services.

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The Need for Speed: Successful Change Management Requires an Experienced, Innovative Team – Even if They’re Not Currently Your Team

Change-Management: This paper summarizes the change-management effort that created Vee Protect and how achieving Essential Covid-19 Service status sustained critical billable services during the largest work-from home (WFH) transition in history.

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Deploying Strategic Technology to Solve Operational Scalability

If you live in the world of operations, at some point you have probably thought to yourself, "there must be a better way to do this!" In the world of healthcare revenue cycle management, this is opined almost daily.

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Energizing Outsourcing Governance - Lessons From the Slinky

Remember playing with a Slinky as a child? Wasn’t it fun watching this simple spring-powered toy perform somersaults down the tallest staircase you could find?

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From Stagnation to Innovation: Why Service Providers must Ask Their Client Questions

When faced with a problem, do you immediately get to work trying to solve it? If you are like most of us, your focus is on finding answers quickly rather than spending time asking clarifying questions. Now think about problem solving in the context of outsourcing.

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The Partner You Never Knew You Needed

Business as a Service (BaaS) is a business model that offers real-life services such as accounting, marketing, or IT to other businesses. BaaS is characterized by an instant, on-demand service where businesses pay only for what they use (some refer to this as a utility model).

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Relevant Business Relationships: How to Build Them and Why They Are Important

What are Client Relationships? In all business, client relationships are all about the management of interactions with clients. Chittaie (2012) sees the management of these interactions as client relationship management that combines individuals, processes, and appropriate technology in a bid to develop and retain clients.

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Getting To Yes Quickly

Life is one continuous negotiation process. Every day we make decisions by looking at the pros, cons, and risks that may accrue by choosing to do or not to do something.

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In Pursuit of A Perfect Employment Rate

There are approximately 171.1 million unemployed people in the world. How do we introduce more of this potential global workforce into the economy at large? How do we shape, design, even create markets around the targeted goal of elevating the world’s most disadvantaged?

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