After facing a $40 late fee for returning an overdue Apollo 13 VHS tape and discovering the upcoming technology of DVDs, Reed Hastings was inspired to revolutionize the home viewing movie scene. His 1997 subscription-based DVD rental startup eliminated late fees and incentivized returns with another DVD sent to the customer’s door.
Read moreHave you ever been on a team that just clicked? One where everything the team did seemed to be engaging and fun? Work hours flew by, and everything the team did turned to gold? When was the last time this happened? Why is it not happening now?
Read moreOpen communication is simply the sharing of information in an honest, dependable, and transparent manner. It occurs when information flows freely and openly. Thoughts and ideas are not just exchanged but built on.
Read moreIf you could immediately add 20% more productivity to your workforce, would you do it? Where would you add it? Would this improve revenue? Would this help you scale?
Read moreIn today's competitive economic environment, firms recognize the value of fostering a cohesive and integrated culture within their organization. Such a culture encourages teamwork, innovation, and efficiency, all of which are essential for driving revenue growth.
Read moreDisruptive technology is all around us, and the proliferation across nearly every industry is making headlines every day. But how do you know when you need to pivot your company and do things differently? Switching out technology can be very expensive.
Read moreAfter 27 years in the business process outsourcing arena, I’ve seen many deals end in a disagreement on the SLA (Service Level Agreement) results. It usually comes down to how each group is measuring the data.
Read moreYesterday’s Unconventionality Becomes Today’s Convention: Globalization has changed a lot, as the interdependence of trade partners is accelerating the pace at which the world becomes increasingly connected. During the pandemic we learned many jobs can be performed remotely -- that is, outside the corporate office.
Read moreManaging a project across multiple departments within any company is challenging. Doing so across two companies is significantly more difficult, but it is also imperative in developing client-driven, technology-enabled solutions.
Read moreOrganizations throughout the world are redefining their delivery models to be more agile in responding to geopolitical conditions (i.e., COVID-19, Brexit, etc.). Global business service (GBS) models under consideration include insourcing and outsourcing.
Read moreStarting a business and growing that business is extremely difficult. It requires time, attention to detail, a strong team, and an even stronger plan of attack. Some companies scale quickly and experience exponential growth, while some move along at a much slower pace.
Read moreThe ability to grow is a trait shared by all successful firms, although there have been many varied trends and management approaches attempted over time. Scaling is the process of allowing an organization to expand without being constrained.
Read moreIn recent years, "Diversity, Equity and Inclusion" (DE&I) has acquired a key role in corporate strategic planning. Why is diversity and inclusion in the workplace so important to driving business outcomes today?
Read moreFor decades, global outsourcing has proven to be a powerful strategy for organizations in reducing operating costs and improving efficiency. India continues to be the largest outsourcing destination in the world, in large part because of its low labor costs and large talent pool of English-speaking college graduates.
Read moreThe digital age has changed marketing forever, extending the reach of small businesses while demanding more from the larger, more established companies.
Read moreRemember when we lived our lives with carefree abandon? We could spend time with friends, dine in restaurants, fly on airplanes, and do such courageous things as visit the grocery store without wearing a mask.
Read moreDisaster Recovery and Business Continuity are major considerations when companies evaluate business partners. Since its inception, Vee Healthtek has understood that in order to attract and retain the best clients, we need to have the business model, the talent, and the infrastructure to stand up to the intense scrutiny that comes with servicing internationally-renowned clients.
Read morePandemics and natural disasters have created, and will continue to create, uncertain economic conditions for the world. With respect to outsourcing arrangements, these situations may result in site closures, a failure to meet service levels, delays due to a failure to perform customer obligations required for performance by the provider, or labor and product shortages.
Read moreIn a pre-COVID-19 world, Business Continuity Planning ("BCP") for many companies consisted of getting ready for a power outage or a natural disaster that could shut down a facility for hours or a few days at best.
Read moreHaving completed thousands of business process enhancement implementations over the last three decades, I have been able to experience firsthand the pros and cons of different implementation strategies.
Read moreIf 2020 has taught us anything, it is the value of human relationships, particularly in the workplace. Strong bonds with coworkers and workplace leaders are as crucial to our daily existence as food and water.
Read moreChallenge yourself!: If these nine circles were printed on a piece of paper, could you link all nine by drawing just four straight lines? The catch? Your pen may not leave the paper. Each line starts where the last line finishes.
Read moreChange-Management: This paper summarizes the change-management effort that created Vee Protect and how achieving Essential Covid-19 Service status sustained critical billable services during the largest work-from home (WFH) transition in history.
Read moreThe world is changing almost daily, and unfortunately for businesses, they must adapt to these changes or possibly suffer the consequences. The digital age of technology has changed the way that consumers and business owners research and buy products and services.
Read moreChange-Management: This paper summarizes the change-management effort that created Vee Protect and how achieving Essential Covid-19 Service status sustained critical billable services during the largest work-from home (WFH) transition in history.
Read moreIf you live in the world of operations, at some point you have probably thought to yourself, "there must be a better way to do this!" In the world of healthcare revenue cycle management, this is opined almost daily.
Read moreRemember playing with a Slinky as a child? Wasn’t it fun watching this simple spring-powered toy perform somersaults down the tallest staircase you could find?
Read moreWhen faced with a problem, do you immediately get to work trying to solve it? If you are like most of us, your focus is on finding answers quickly rather than spending time asking clarifying questions. Now think about problem solving in the context of outsourcing.
Read moreBusiness as a Service (BaaS) is a business model that offers real-life services such as accounting, marketing, or IT to other businesses. BaaS is characterized by an instant, on-demand service where businesses pay only for what they use (some refer to this as a utility model).
Read moreWhat are Client Relationships? In all business, client relationships are all about the management of interactions with clients. Chittaie (2012) sees the management of these interactions as client relationship management that combines individuals, processes, and appropriate technology in a bid to develop and retain clients.
Read moreLife is one continuous negotiation process. Every day we make decisions by looking at the pros, cons, and risks that may accrue by choosing to do or not to do something.
Read moreThere are approximately 171.1 million unemployed people in the world. How do we introduce more of this potential global workforce into the economy at large? How do we shape, design, even create markets around the targeted goal of elevating the world’s most disadvantaged?
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