Transition takes on many faces – a company may update its business platforms, change its ownership structure or encounter the need to take strong measures to correct its financial situation. In all of these cases, having a managed services partner who can grab the steering wheel during the storm is essential to staying on course.

In 2014, hospitals and health systems faced immense challenges as they approached ICD-10 mandates. According to a 2014 Sterling Associates survey of 650 hospitals, approximately 50% expected to outsource ICD-10 coding services come October 2015—an increase from the 19% already outsourcing at the time.

A true 360-degree understanding of all parties within the healthcare ecosystem isn’t just to be preferred, it is absolutely a prerequisite to a thriving business. The traditional understanding of the delicate eco-system among the three critical players in the insurance industry are: patient, outside payer, Doctors/Hospital

If you've been in business for any length of time, chances are you've come across the phrase, "eating your own dog food," which I understand to mean "using your own product or service to demonstrate its effectiveness." After all, if your company has developed something you want others to buy, doesn’t it make sense to use it internally? Doesn’t that show confidence?

Experience with AR follow up and denial transactions across 20 million account touches on leading practice management systems leaves us continually driving for higher reimbursements.

Life is one continuous negotiation process. Every day we make decisions by looking at the pros, cons, and risks that may accrue by choosing to do or not to do something.

A dejected executive at a conference reported how much she's spending on technology and how little benefit her team extracts. "We need technology that works." Her points hit home as she chronicled her experiences, stating that: Expensive software prevents effective processes, Fragmented systems don't integrate and integrated systems aren't flexible, KPI improvements diminish investment returns

The smart money always stays long on the value of interpersonal communications. Client stay long on partners who understand that. Arguably no division of business within a company holds more client responsibility than the call center.

A large hospital system from the east coast was concerned about poor documentation and its effect on their RAF (Risk Adjustment Factor). The data for the hospital system’s geographical location indicated a sick patient population of 44%, however, their hospital system data recorded the sick patient population at 35%